If you have any questions or require any further clarification, please feel free to contact us directly at (310) 212-1395 or shop@aiya-america.com .

Shipping Methods

Aiya America sends all orders via UPS Ground Service by default. Expedited shipping methods are also available.  You can see all available shipping options at checkout.

Free and Discounted Shipping

  • Consumer Orders:

            Aiya America offers Free Shipping on all consumer orders over $75.00 to the United States and Canada via standard ground service. For Canada, if a free shipping order also fits within the specifications for USPS First Class International packages, it will be sent via USPS. Please note that tracking information is not available for USPS First Class Shipments.

  • Wholesale Orders:

            Aiya America offers Free Shipping on all domestic wholesale orders over $500 within the continental United Stated via UPS Ground service.  For Canadian wholesale orders, the shipping cost will be discounted by 50% for all orders over $500.

            Becoming a wholesale customer requires prior approval.  To apply for a wholesale account, please click here.

International Shipping

Aiya America currently ships orders to the United States and Canada only.  If you are interested in shipping to locations outside of these two areas, please contact us for more information.

Shipping Time

Domestic orders to the United States received before 2:00pm (Pacific Time) generally ship within 1-2 business days.  Orders received after 2:00pm (Pacific Time) generally ship within 2-3 business days, or sooner.  International orders to Canada as well as orders to Alaska and Hawaii are sent out within 2-3 business days.  Although uncommon, sometimes unforeseen delays can postpone shipment.

Refunds, Returns, and All Other Questions

If you experience any issues or have any concerns regarding your Aiya Matcha order, please contact us at (310) 212-1395 or shop@aiya-america.com and we will do our best to assist you and resolve any problems.  Also feel free to contact us should anything not be clear, or if you have any questions or concerns.

Business Hours and Contact

Aiya America’s office is located in Torrance, CA.  Our office hours are from 9:00am to 6:00pm (Pacific Time) Monday to Friday.  We are closed weekends and all major holidays.


Aiya America
386 Beech Ave. Unit B3
Torrance, CA 90501
Tel: (310) 212-1395
Fax: (310) 212-1386
Email: shop@aiya-america.com