It is hard to believe that so many years have passed since the triple disaster struck off the coast of Northeastern Japan. Though life in the hardest hit areas has recovered now, the impact of such a catastrophic event will never be forgotten. With that said, we understand that this natural disaster has raised some concern about radiation and safety for agricultural products of Japan. We here at Aiya take this concern very seriously and are committed to the safety of our customers. To that end, we have been conducting monthly radiation tests on our teas at an independent third party lab in the US, which we are more than happy to provide to our customers upon request.
All orders are shipped via UPS Ground Service by default. Expedited shipping methods are also available (view options at checkout).
Aiya currently ships orders to the United States and Canada only. If you are interested in shipping to locations outside of these two areas, please contact us for more information.
Domestic orders to the United States received before 2:00 pm (Pacific Time) are generally shipped within 1-2 business days. Orders received after 2:00 pm (Pacific Time) ship within 2-3 business days. International orders to Canada as well as orders to Alaska and Hawaii are shipped within 2-3 business days. Although uncommon, sometimes unforeseen delays can postpone shipment.
If you experience any issues or have any concerns regarding your order, please contact us at (310) 212-1395 or firstname.lastname@example.org and we will do our best to assist you. Please don’t hesitate to contact us for any questions or concerns.
Aiya offers Free Shipping on all consumer orders over $75.00 to the United States and Canada via standard, ground service. For Canada, if a free shipping order also fits within the specifications for USPS First Class International packages, it will be sent via USPS. Please note that tracking information is not available for USPS First Class Shipments.WHOLESALE ORDERS:
Aiya offers Free Shipping on all domestic wholesale orders over $500 within the continental United Stated via UPS Ground service. For Canadian wholesale orders, the shipping cost will be discounted by 50% for all orders over $500 when shipping by the standard ground shipping method. Becoming a wholesale customer requires prior approval. To apply for a wholesale account, please click here.
Aiya’s office is located in Torrance, CA. Our office hours are from 9:00 am to 6:00 pm Pacific Standard Time Monday to Friday. We are closed weekends and all major holidays.